Frequently Asked Questions
Everything you need to know about your BURGA shopping experience.
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard delivery typically takes 3-7 business days within the EU and US, and 7-15 business days for the rest of the world. Shipping costs are calculated at checkout based on your location and order weight.
What is your return policy?
We want you to love your BURGA products. If you are not satisfied, you can return your items within 30 days of delivery. Please ensure items are unused and in their original packaging to qualify for a full refund.
Are your phone cases protective or just stylish?
Our cases are designed to offer both. While our 'Snap' cases provide a slim profile, our 'Tough' and 'Elite' ranges feature dual-layer protection and raised bezels to safeguard your screen and camera from drops.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized options like Klarna depending on your shipping destination.
Will the print on my case fade over time?
No. We use advanced high-definition printing technology that ensures the colors and patterns are scratch-resistant and will not fade, peel, or crack even with daily use.
Do you offer a warranty on your products?
Yes, we provide a 12-month warranty on all our products. This covers any manufacturing defects or quality issues. Simply contact our support team with your order number and a photo of the issue.